Online HPP permit instructions
Users must create an account, and link it to their license number, to apply for permits and pay additional fees (AFBs) for existing permits. Existing payment accounts created through U.S. Bank will continue to work.
IMPORTANT: The email address you provide will be your User ID in the system. It will be used for all project communications and cannot be changed later. You may register with a shared email address if multiple staff from your organization will be monitoring projects. Multiple users can link to the same contractor license but cannot link to more than one contractor license.
Permits for existing projects migrated, so any work-in-progress should be completed in the new system.
Create an account and additional fees
Visit the online system for plan reviews and permits and select "Register as a New User" to create an account. You'll receive a verification email to complete the validation process. If you don't receive the email within 15 minutes, check your spam/junk folder. The verification link is valid until midnight the day of registration. If you do not validate your account by midnight, you will need to re-register your email address. View step-by-step instructions.
After creating your user account, login, enter your permit number in the search bar and click on Add to Cart in the Charges tile. You can pay by credit or debit card, or by e-check. You will be routed to the U.S. Bank portal and can use your existing U.S. Bank payment account, create an account, or continue as guest to make a payment. You will receive confirmation of payment via email.
Once notified, you have 10 days to pay additional fees through your online account. After 10 days, an invoice will be mailed to you and payment must be made through U.S. Bank. You can use an existing U.S. Bank payment account, create a new account or continue as a guest to make payment. Visit the Payment Center.
Contractors must link account to license number
You must be a licensed contractor in good standing to apply for permits. A PIN is not required. To link your account to your license number:
After registering as a new user, click on "+Link to Contractor."
Enter your HC license number and a message will display confirming your account and license number have been linked. A notification email will be sent to the license holder's email address.
Once linked, you'll be able to apply for permits when the new system launches at 7 a.m. on Oct. 7, 2019.