DLI Workers' Compensation Division representatives to share knowledge at Minnesota Medical Group Management Association Roundtable

Oct. 30, 2025

Minnesota health care providers often face challenges with billing, treatment approvals and legal disputes.  

Register for the free Minnesota Medical Group Management Association (MGMA) webinar at noon, Wednesday, Nov. 19, for practical guidance about navigating the system, including medical billing rules, communicating with claims adjusters and using the Workers' Compensation Division's dispute-resolution services. The webinar will also cover the importance of filing motions to intervene — an essential step for protecting a provider's right to payment when a dispute arises. The Workers' Compensation Division aims to make its processes more accessible and help providers secure timely reimbursement for care delivered to injured workers.  

Learning objectives 

• Understand key medical billing rules for workers' compensation in Minnesota and how to avoid common errors. 

• Communicate effectively with claims adjusters, using practical strategies for documentation and follow-up. 

• Understand dispute-resolution services offered at the Workers' Compensation Division, including early and informal intervention, dispute certification, administrative conferences and mediation services. 

• Explain the role of motions to intervene and when providers should file to protect payment rights. 

• Identify compliance support options through the Compliance, Records and Training unit. 

• Access Workers’ Compensation Division resources for education, support and enforcement in navigating the workers' compensation system. 

Speakers 

• Brian Mak, Alternative Dispute Resolution director  

• Patti Provencher, Alternative Dispute Resolution dispute resolution and prevention specialist  

• Rena Cummings, Alternative Dispute Resolution dispute resolution and prevention specialist 

• Sharon Benkufsky, Compliance, Records and Training medical policy specialist  

• Tom Garza, Compliance, Records and Training medical policy compliance officer