Sept. 7, 2011
The Department of Labor and Industry (DLI) has established a new Office of Workers' Compensation Ombudsman to provide advice and assistance to employees and small businesses.
"Our goal is to help injured workers and small businesses who are having problems navigating the workers' compensation system," said Ken Peterson, DLI commissioner. "The ombudsman will complement the other services provided by our agency's Safety and Workers' Compensation Division and will be an additional resource for parties who need in-depth help in resolving problems they encounter in the workers' compensation system."
Various stakeholders have long sought an ombudsman function to help injured workers who are often at a disadvantage because they know very little about how the sometimes complex benefit entitlement system works in workers' compensation. In February 2009, after studying DLI's oversight of workers' compensation, the Minnesota Office of the Legislative Auditor issued a report that encouraged the establishment of an ombudsman function to "help those injured workers who are overwhelmed with the workers' compensation process."
The ombudsman assists injured workers by:
The ombudsman assists small businesses by:
To request services, contact the ombudsman at (651) 284-5013, 1-800-DIAL-DLI (1-800-342-5354), TTY (651) 297-4198 or firstname.lastname@example.org. For more information, visit www.dli.mn.gov/WC/Ombudsman.asp.
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